Salesforce Management

The Family Financial Tracking™ (FFT) Template is an integrated data collection tool for the FOC Network and it’s used across the country by over 100 FOCs. The FFT template is built on Salesforce and the information collected gives us insight on the integration of services and program performance. The materials listed in this page provide detailed information on how to use the FFT template in Salesforce, including step-by-step guides to entering data into the system.
New User Foundamentals
Salesforce FFT paper forms
FFT Performance Report
New User Foundamentals

Accessing Salesforce

To gain access to LISC's instance of Salesforce you must complete the request form below and submit it to your local program officer. Each organization is given access to 5 users to start. The cost of the first 5 users is covered by LISC, if any site requires additional users licenses this will need to be purchased in groups of 5. Reach out to your local program officer for more information about cost for additional users.

New Site User Request Form

FFT Salesforce New User Exercise Guide

   

This guide provides step-by-step instructions and screenshots to learn how to use FFT in Salesforce. This guide is best for training new staff. The login information is updated regularly. If have an issue logging in with the credentials in this document please reach out to FFTFOCsupport@lisc.org as soon as possible. (Last update Dec 2020)

FFT Salesforce General Guidelines

 

This one-page guide gives an overview of the steps to entering data in FFT. PDF


FFT Salesforce Quick Reference Guide

       

This reference guide provides step-by-step 

instructions for entering data in FFT in Salesforce. Keep this close to your desk when entering data to ensure you are following the proper steps PDF

FFT Salesforce Frequently Asked 
Questions | PDF

FFT Salesforce Glossary

 

This document includes definitions of terms used in FFT and Salesforce. PDF

Salesforce FFT paper forms

In this section you will find the paper forms for each section and record in LISC Family Financial Tracking™ database. You these to collect data to enter into Salesforce at a later time or just as a handy reference sheet by your desk. The documents in the blue highlight boxes are other helpful or important documents to help you with data entry.

Intake

FFT SF Intake Form PDF | Fillable

FFT Intake Checklist | PDF

Keep this handy and never miss a data point


Consent to Research DOC | Fillable

This document must be signed by all clients at intake

Employment Counseling

- SF Degree Certificate License Record PDF

- SF Education Program Training Record PDF

- SF Employment Counseling Service Entry PDF

- SF Employment Record PDF

- FFT SF Accuplacer Test PDF
- FFT SF CASAS Test PDF
- FFT SF GAIN Test PDF
- FFT SF Other Test PDF
- FFT SF TABE Test PDF

- TABE Grade Range PDF
- FFT SF WorkKeys Test PDF

Income Supports Counseling

- Income Supports Counseling Service Entry PDF

- Income Supports Counseling Status Codes PDF

Which Benefit Approvals Trigger a Subsequent Assessment | This one-page table shows which benefits usually trigger updates to which parts of the CFA. 

Financial Counseling

- Financial Health Baseline Profile PDF | Fillable

- Financial Counseling Status Codes PDF

- SF Financial Counseling Service Entry PDF

- SF Balance Sheet PDF | with Auto-Calculation Excel

- SF Budget PDF | with Auto- Calculation Excel

- SF Credit Report PDF

- SF Action Plan (Vision) PDF | Fillable

- FFT Business Pro Forma PDF

Financial Well-being Worksheet created by Consumer Financial Protection Bureau is used as one of 4 assessment as part of the combine financial assessments of the FOC. (Fillable version)


This guide provides in depth explanation on the research behind the FH assessment and detailed steps for how to score individuals’ responses and compare their scores. 

Subsequent Assessments Checklist PDF

Keep this close to make sure you follow up on all subsequent assessments

Credit Release Authorization - Fillable

This document must be signed by client before pulling their credit report

Work/Education

- FFT Work/Education Supports PDF

Tax Preperation

- SF Tax Return PDF

Resource Room

- SF Resource Room PDF

Workshop/Classes

- SF Workshops PDF

FFT Performance Report

FOCs use data to record successes and setbacks of clients and to evaluate & improve performance. On a monthly basis, LISC will pull and share the FFT performance report. It is also expected that FOC program manager will manage site level data by running and reviewing the FFT performance report at minimum once a month. The resources below will help manager understand how to harness the power of data to drive a successful FOC.

FFT Performance Report

How to access the report - PDF 

FFT Performance Report_V2 Definitions 

Sample Performance Report 

This sample was introduced in the webinar "Understanding the FFT Performance Report" held 11/14/2019. It is color coded to highlight critical FOC outcomes and areas to look for concerns PDF

Quarterly Monitoring Tool | Excel


This tool can be used on a quarterly basis to evaluate FOC performance and identify areas for improvement. Managers will run the FFT performance report and plug in the data points for each line in the spreadsheet.